Alpha and Omega Cookies Policy

Cookie declaration last updated on 12/3/25 by Cookiebot:

Thank you for visiting the MedExpress website www.medexpress.co.uk (the “Site”). This cookie policy explains how we use cookies on our Site (the “Cookie Policy”). Terms not defined in the Cookie Policy have the same meaning as in our Privacy Policy.

What are cookies?

Cookies are small text files containing a string of alphanumeric characters that are stored and accessed on your browser or the hard drive of your device. Log files track actions that occur on the Site and collect device information. Web beacons and pixel tags are electronic files that record usage information. We and third-party partners collect information using cookies, beacons, invisible tags, unique IDs and similar technologies (collectively, “cookies”).

How we use cookies

We use the following cookies to deliver, measure and perform the Site:

Essential cookies: These cookies are strictly necessary for the Site to function and cannot be switched off in our systems. They are usually only set in response to your actions which amount to a request for services, such as setting your privacy preferences, or filling in forms. They are also used to protect our Site against unauthorised access, combat fraud and other activity that violates our policies or otherwise degrades our ability to provide the Site. You can set your browser to block these cookies (see the section “Browser Settings”)

Preferences cookies: These cookies enable the Site to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly. These cookies allow us to operate certain functions of the Site according to your preferences. For example, when you continue to use or return to the Site, we will remember your privacy settings and preferred language. Deletion of these types of cookies will result in limited functionality of the Site and a less personalised experience.

Statistics cookies: We also use cookies for analytics purposes to better understand how you use our Site, to measure the effectiveness of our customer communications, to diagnose and fix technology problems, and otherwise enhance our Site. We may use our own analytics cookies or third-party analytics providers to collect and process certain data analytics on our behalf. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors interact with the Site. We use these cookies to test different versions of our Site to learn which features or content you prefer. We also use these cookies to analyse how people access and use our Site.

Marketing cookies: These cookies may be set through our Site by our advertising partners. They may be used by our advertising partners to build a profile of your interests, show you basic or personalised adverts on other sites, and to generate audience insights. If you do not allow these cookies, you will experience less targeted advertising.

The table below explains in more detail the types of cookies we use and why:

Necessary (51)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name
Provider
Purpose
Maximum Storage Duration
Type
__cf_bm [x3]
aidemsrv.com Zendesk Vimeo
This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
1 day
HTTP Cookie
__Host-next-auth.csrf-token
www.medexpress.co.uk
Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
Session
HTTP Cookie
__Secure-next-auth.callback-url
www.medexpress.co.uk
Used in order to detect spam and improve the website's security.
Session
HTTP Cookie
__stripe_mid
Stripe
This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.
1 year
HTTP Cookie

How do I manage my cookie preferences?

MedExpress is committed to offering you meaningful privacy choices. You have a number of options to object, control or limit how we, our partners, and other third parties use cookies. You can block cookies through the mechanisms described below. However, note that cookies are important to many aspects of the Site. If you disable all cookies or do not consent to our use of cookies, you may not be able to enjoy all features of the Site.

Your consent applies to the following domains: www.medexpress.co.uk

Your current state: Allow all. 

Your consent ID: nFOj+6L8EbmUL60ZQkEuNezYU/NFR+l1IL5W13i5T5rYcv0o8m8iJA==Consent date: Monday, December 8, 2025 at 05:42:36 PM GMT+5

 

Browser Settings

You can use your web browser settings to withdraw or modify your consent to our use of cookies at any time. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Most browsers allow you to choose the level of privacy settings you want and control your cookie settings so that you can:

  • View your cookies or other locally stored data and delete them on an individual basis;
  • Block first-party and/or third-party cookies or similar technology;
  • Block all cookies or similar technologies from being set; or
  • Delete all cookies or similar technologies when you close your browser.

For more information on how to manage the most popular browsers, please see below:

Changes to this Cookie Policy

We will occasionally update this Cookie Policy to reflect changes in our practices and services. When we post changes to this Cookie Policy, we will revise the “Effective Date” at the top of this Cookie Policy. If we make any material changes in the way we collect, use, or share information held in cookies, we will notify you by prominently posting notice of the changes on the website and if required by applicable law we will request your consent for any such new uses. We recommend that you check this page from time to time to inform yourself of any changes in this Cookie Policy or any of our other policies.

Contact us

If you have any questions or comments about this Cookie Policy, or privacy matters generally, please contact us via email at hello@medexpress.co.uk.