FAQs

Placing an order

How do I place an order?

Find the type of treatment you’re looking for and start a consultation. We’ll ask you some questions about your health and recommend the best treatments for you. Once you’ve selected your treatment a clinician will review your answers, and your order will be delivered quickly and discreetly to your home.

You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.

We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay and PayPal.

When you pay by credit/debit card, payments will be shown on your statement under the name MedExpress.

Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are fully UK-licensed.

We recommend informing your GP of any new medications you’re prescribed. You’ll be given the option to enter your GP details while you place an order. It’s mandatory to enter your GP details for certain medications like asthma inhalers. When you supply your GP details we’ll write to them with the details of the medication we’ve prescribed.

Delivery

Is the packaging discreet?

Yes. We ship every order in plain, discreet packaging, without any branding or labels.

Order before 4pm for same day dispatch, subject to clinical approval. Some treatments, including weight loss injectables, may require additional safety checks before approval.
  • Standard — typically delivered within 1-3 days of dispatch.
  • Express — typically delivered within 24 hours of dispatch.
  • Next day 1pm — guaranteed delivery by 1pm the day after dispatch.
  • Next day 9am — guaranteed delivery by 9am the day after dispatch.
  • Post Office Collection — collect from a local Post Office of your choice in 1–3 days, Monday to Saturday.

View more delivery information

New to ordering weight loss injectables from MedExpress?
Before safely prescribing treatments, we may need to complete some additional clinical checks after you’ve completed checkout.
Once approved, injectable treatments will be sent directly to you in special refrigerated packaging to keep them fresh. At checkout, we’ll display only the delivery methods relevant to you.
Please note that all delivery timescales begin once your treatment has been approved and dispatched, not from the time you place your order.

Delivery ranges from £2.90 for Standard delivery (1-3 days) to £13.95 for Next day delivery (guaranteed by 9am).View more delivery information

MedExpress delivers to the Scottish Highlands and the Isle of Man, but delivery times may not be guaranteed. Unfortunately we cannot deliver to Jersey or Guernsey currently.

We deliver to the United Kingdom, including the Scottish Highlands and Northern Ireland.

Referrals

Who is eligible for the referral programme?

The programme applies to new customers who complete a purchase of £100+ and are approved for treatment by our clinical team.

You’ll receive £40 credit for each new customer you refer, provided they use your referral code at checkout, meet the minimum spend of £100, and are approved for treatment. The referred customer also gets a £40 discount on their first order.

Yes, you can earn a maximum of £4,000 in referral credits within a 12-month period. Unused credits expire 12 months after a successful referral.

Credits are issued once the referred customer’s order is dispatched. If their order is canceled or rejected, the reward will be withdrawn.

About Alpha & Omega

Is your service confidential?

Yes, your medical data and order history is completely confidential and only viewable by our pharmacy staff and prescribers. View our Privacy Policy for more information.

Contact your GP, a local pharmacy, or MedExpress if you experience any side effects with your treatment. Seek immediate medical attention if side effects are severe, and call 999 if they’re life-threatening.

MedExpress operates using remote prescribing. We offer effective treatments for conditions we can safely diagnose without a physical examination. If you can’t find the treatment you’re looking for, or you need more urgent care, please contact your GP or local pharmacy.

Delivery ranges from £2.90 for Standard delivery (1-3 days) to £13.95 for Next day delivery (guaranteed by 9am).View more delivery information

MedExpress delivers to the Scottish Highlands and the Isle of Man, but delivery times may not be guaranteed. Unfortunately we cannot deliver to Jersey or Guernsey currently.

Alpha & Omega has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.

Weight loss medications

Why has the price of Mounjaro changed?
Eli Lilly, the manufacturer of Mounjaro, has increased the price of all dose strengths in the UK to align with prices across mainland Europe. This change means that in the UK, Wegovy is now a more cost-effective GLP-1 treatment option for weight management.
We know changes like this can feel unexpected and can lead to frustration. But our priority is to help you continue your weight loss journey with minimal disruption and find the treatment that best supports your health goals and fits your lifestyle.

Find out more

Yes. With the recent price increase for Mounjaro, Wegovy has become the more cost-effective option for weight loss and obesity management with prices starting from £99.99 a month.
Switching medications is a normal and common occurrence — it’s something medical professionals do regularly for conditions like high blood pressure or high cholesterol, whether it’s to reduce side effects or lower costs. We’ll work with you to find the treatment that’s right for your needs, budget and goals.

Read our guide to switching

Mild or moderate side effects? These are usually symptoms like mild nausea or a minor headache that don’t stop you from going about your day and often improve over time.
Severe or worrying side effects? If you experience any of the following, stop taking your medication immediately.
  • Severe, persistent stomach pain
    • Severe means:
      • It’s so intense (around 8 or more out of 10) that you can’t focus on anything else
      • It makes it nearly impossible to handle normal daily tasks (like walking, getting dressed, or eating)
      • It doesn’t improve with over-the-counter pain relief or rest
      • It radiates to your back or underneath your right ribcage or your right shoulder
      • You also have severe vomiting (3 or more times a day, or having coffee grounds or blood in vomit)
    • These symptoms could indicate pancreatitis, a serious condition that requires urgent medical attention.
  • Difficulty breathing, or swelling of the lips, tongue, or throat
    • These could be signs of a severe allergic reaction, which can be life-threatening.
  • Severe pain underneath your right ribcage that may spread to your shoulder or back
    • This may be accompanied by vomiting, a high temperature or a rapid heartbeat.
    • These symptoms could suggest acute gallbladder problems.
If you notice any of these symptoms, call 999 or head to A&E right away.
If you have any questions about side effects or how to manage them, we’re here to support you.
Some people may notice a lump or mild swelling at the injection site. This is usually harmless and should resolve on its own.
Rotating your injection site and using proper technique can help minimise irritation.

If a lump at the injection site persists, worsens or becomes painful, please contact your GP..

It’s important to remember that the uncomfortable but common side effects tend to improve with time as your body adjusts to the medication.
Contact us for advice on adjusting your dose — our experts might advise you to remain on a lower dose for longer.
You can report any side effect you experience through the government Yellow Card Scheme.

Mounjaro:

  • If you miss a dose, take it as soon as possible within 4 days. If more than 4 days have passed, skip the missed dose and take your next dose on the usual day.
  • Never take a double dose to make up for a missed dose.
  • If you’ve missed multiple doses, contact us to discuss restarting your treatment.

Wegovy:

  • If you miss a dose, take it as soon as possible within 5 days. If more than 5 days have passed, skip the missed dose and take your next dose on the usual day.
  • Never take a double dose to make up for a missed dose.
  • If you’ve missed multiple doses, contact us to discuss restarting your treatment.
If you become unwell with the cold or flu while taking weight loss medication like Wegovy or Mounjaro, treat your illness as you normally would — stay hydrated, rest and take over-the-counter medications like cold and flu tablets if needed.
Because these medications can increase the risk of dehydration, make sure to drink extra fluids — even more than you normally would — especially if you have a fever, vomiting or diarrhoea.
If you are experiencing severe diarrhoea that lasts longer than a few days, or vomiting that prevents you from keeping down food or fluids, you should stop taking your weight loss medication and call 111 for medical advice. Make sure you tell the healthcare provider that you have been taking weight loss medication.
Wegovy should not be used during pregnancy.
If you are planning to become pregnant, discontinue Wegovy at least two months in advance.

Still looking for help?

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No GP or pharmacy visit needed

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